About

My non-linear background uniquely positions me to tackle a diverse range of customer & business challenges.

Based in New York City, I have a track record of creating innovative and forward thinking website & app experiences aimed at delivering a balance between improving both business and customers needs with the goal of developing scalable and future-proof concepts. In addition to Customer Experience (CX) and User Experience (UX) Strategy, I have extensive experience in Product Management and operational oversight. In my 10+ years, I've delivered impactful value, progressed in roles, influenced process improvements and embrace collaborative environments where I have the opportunity to work with cross-functional teams consisting of internal and external stakeholders.

You can learn more about my background and experience on LinkedIn.

Experience snapshot

Hugo & Cat (IPG),

CX/UX Strategy Director

March 2022 - January 2024

Verizon,

Experience Manager

December 2015 - March 2022

Experience Innovation Designer

Lippincott,

October 2015 - December 2015

Andrew Marc,

E-Commerce Customer Experience Manager

July 2013 - October 2015

Education

Pace University

Master of Business Administration (MBA)

Syracuse University

Bachelor of Industrial & Interaction Design (BID)