Leading strategy, product ownership and management efforts, I've collaborated on numerous website and app transformation projects that strive to balance business and user needs in its delivery.
I play an active role throughout the entire product development lifecycle in addition to creating business cases for prospective client pitches and in-house new business opportunities.
Industries I've worked in span across both B2C and B2B markets and include, but are not limited to:
Healthcare
Telecommunications
RPO & Talent Acquisition
Scientific & Educational Associations
E-Commerce
Overview
Projects
Hugo & Cat, Intermountain Health - Website Transformation
Hugo & Cat, American College of Surgeons - Various redesigns
Verizon, Fios Digital Support CX Transformation
Verizon, Accident Forgiveness
Verizon, Loyalty Program Transformation
Verizon, Chatbot Redesign
Verizon, Outage Experience
Verizon, Contact Us Experience
Additional sample work including in-depth process walkthrough and other projects not listed available upon request.