Leading strategy, product ownership and management efforts, I've collaborated on numerous website and app transformation projects that strive to balance business and user needs in its delivery.

I play an active role throughout the entire product development lifecycle in addition to creating business cases for prospective client pitches and in-house new business opportunities.

Industries I've worked in span across both B2C and B2B markets and include, but are not limited to:

  • Healthcare

  • Telecommunications

  • RPO & Talent Acquisition

  • Scientific & Educational Associations

  • E-Commerce


Overview

Projects


  • Hugo & Cat, Intermountain Health - Website Transformation

  • Hugo & Cat, American College of Surgeons - Various redesigns

  • Verizon, Fios Digital Support CX Transformation

  • Verizon, Accident Forgiveness

  • Verizon, Loyalty Program Transformation

  • Verizon, Chatbot Redesign

  • Verizon, Outage Experience

  • Verizon, Contact Us Experience

Additional sample work including in-depth process walkthrough and other projects not listed available upon request.